Frequently Asked Questions

Everything you need to know about your Yon-Ka skincare journey.

Are Yon-Ka products suitable for sensitive skin?

Yes, many of our products are specifically formulated with soothing phyto-aromatic ingredients designed to calm and protect sensitive or reactive skin types.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by proof of purchase.

Are Yon-Ka products tested on animals?

No, Yon-Ka is committed to ethical beauty practices. We do not conduct animal testing on any of our finished products or ingredients.

Do you offer international shipping?

Currently, we ship to most major international locations. Shipping costs and delivery times vary depending on the destination country and selected shipping method.

How do I know which products are right for my skin type?

We recommend using our online Skin Advisor tool or consulting with a Yon-Ka certified professional at one of our authorized spa locations for a personalized skin analysis.